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New to the platform? Start with a tutorial
For trainees Trainee tutorial Signing in, updating your profile, taking eLearning, Web3D and VR courses, and downloading your certificate. Start the tutorial For managers and super admins Manager & super admin tutorial Everything in the trainee tutorial, plus adding users, groups, assigning courses, reports and company branding. Start the tutorial
Getting Started
- How can I reset my password? If you forgot your password, don’t worry. On the Login screen, click the button labeled “Forgot Password?” and follow the on-screen instructions to recover…
- How can I update my profile information or change my password? To update your personal information or profile picture, follow these steps: Go to the top-right corner of the screen and click on your name. This opens a…
- How can I acquire new courses, increase seat count, or get support? If your company needs: New courses Additional seat licenses Technical assistance Please contact us directly. A representative will assist you with…
How to Take Courses
- How do I take an eLearning course? To take a course, follow these steps carefully: Go to the My Assignments section in the platform. You will see Courses. Each table will show the list of…
- How do I take a Web3D course? To take a Web3D (browser-based) course: Go to the My Assignments section in the platform. You will see Courses. Click on the course name. This will take…
- How do I take a VR course? To complete a VR (Virtual Reality) course successfully: Go to the My Assignments section in the platform. You will see Courses. Click on the course name…
- How do I download a certificate after completing a course? To download your certificate, you must first pass the course. Once you’ve passed, you have two ways to get your certificate. From the Course page: Go back…
Super Admin and Manager Guide
- I have assigned courses but I can't take them. What should I do? If you are a Super Admin or Manager and have courses assigned to you, you must switch your view in order to take them. Here’s how to do it: Go to the top…
- How do I create a Trainee? To create a Trainee account: Go to the User Management page. Locate the Create User button on the right side of the page and click it. Enter the required…
- How do I create or update multiple Trainees using a CSV file? To create or update several Trainees at once: Go to the User Management page. Click the Create via CSV button. Before uploading your file, download the…
- How do I assign users to a specific course? You can assign users to a specific course directly from the Courses page. Follow these steps: Go to the Courses page. You’ll see a table with all available…
- What are Groups and how do they work? Groups are collections of users (Managers and Trainees) that help organize and control access within your company. Key points about Groups: Managers can…
- How do I generate reports? Reports allow you to analyze course performance, user completion, scores, and more. You have two options to generate a report: Option 1: Default Reports Go…
- How do I assign courses to one or more Trainees? You can assign one or more courses to one or more Trainees in bulk. Follow these steps: Go to the User Management page. In the user list, select the…
- How can I create a Manager? Only Account Owners can create Super Admins and Managers, but Super Admins can create Managers. Go to the User Management page. Click the Create User…
- How can I edit company branding and information? Account Owners and Super Admins can customize company info for the platform: Go to the Company page. You will see categories like Company Details, Banner…
- How do I remove users from a specific course? You can remove a user from a course directly by navigating to the Manage Assignments page. Follow these steps: Go to the Courses page. You’ll see a table…
- How do I create a Group? To create a Group: Go to the Groups page. Locate the Create Group button on the right side of the page and click it. Enter the Group details, select a…
Account Owner Privileges
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